Policies and Terms

We offer a 14-day full satisfaction return policy on all our instruments and accessories because we believe in the importance of connecting musicians with their dream instruments and gear. We understand that it can be difficult to determine if an instrument or accessory is the perfect fit without playing it for a few days. (See our Dread-Not Return Policy for qualifying Dread-Not Guarantee purchases.)

If you decide to return an item, please contact us first via email or by calling (417) 720-1223 before shipping your item. Returns sent without prior approval will not be accepted.

Return Conditions:

• All returns must be in resalable condition, meaning the item must be in the exact same condition as when it was received.
• Returns must be shipped within five (5) days of receiving your return shipping label.
• Items must be packed securely in their original packaging to prevent damage.

Non-Returnable Items Include (but are not limited to):

• Picks, strings, harmonicas, batteries
• Previously installed pickups (and associated installation fees)
• Any product that is not in resalable condition

Refunds & Deductions:

• Once we receive and inspect the returned item, a refund will be issued minus shipping costs both ways (including the original shipment cost and return shipping cost).
• All shipping costs, including insurance, are the responsibility of the customer.
• If you receive a defective product, you have the option to:
  1. Request a replacement with an identical item.
  2. Exchange it for a different product.
  3. Receive store credit or a refund.
• If you choose a replacement, we will cover all shipping costs for both the return and the shipment of the new item.
• If you decline a replacement or exchange and opt for a refund instead, the original shipping cost and return shipping cost will be deducted from your refund. This applies even if your original purchase qualified for free shipping.
• For returns made for any reason other than defect or damage, the customer is responsible for all shipping costs, including insurance.
• If the item was purchased using an outside financing method (Affirm, Synchrony, etc.), we will request payment for our shipping costs via credit card before processing the refund through the financing provider.
• If you purchased through a third-party seller (e.g., Reverb), please initiate your return request from your account on that platform. Our customer service team will process the refund once we receive the item.

Restocking Fees & Limitations:

• We reserve the right to charge a restocking fee if the item is not returned in its original condition or packaging.
• Items that are discounted more than 10% off MAP are subject to a 10% restocking fee.
• Customers are limited to five (5) returns within a six-month period. Any additional returns beyond this limit will incur a 10% restocking fee.
• All deposits are non-refundable.

Other Return & Cancellation Policies:

• Gift cards or rewards received from promotions will be voided if the original purchase is returned within 30 days. If the gift card or reward has been used, its value will be deducted from the refund.
• Canceled orders are subject to non-refundable credit card/PayPal fees.
• If your order was received incorrectly, damaged, or defective, please contact us as soon as possible so we can make it right.

At The Acoustic Shoppe, we want you to be thrilled with your purchase. If you’re not, we’d rather you return it than regret your shopping experience with us!