FAQ

At The Acoustic Shoppe, we’re more than just a music store—we’re a community of passionate musicians committed to helping you find the perfect instrument. Owned and operated by the Chapman family, a former touring bluegrass band, we bring decades of performance and teaching experience to every customer interaction.

Here’s what makes us different:

• Every instrument undergoes our 23-Point Professional Inspection & Setup, ensuring it’s fully adjusted and ready to play right out of the box.
• Our exclusive Dread-Not Guarantee includes a 30-day return policy and a 1-year trade-in guarantee, so you can shop with total peace of mind.
• Free shipping on orders over $50, with expert packaging that protects your investment in transit.
• Flexible financing options—get up to 48 months of easy payments on qualifying purchases.
• Personalized support from real musicians who understand your needs and offer honest, expert advice.
• Whether you're a beginner or a professional, we’re here to support your musical journey every step of the way—with quality gear, expert service, and a welcoming community.

We specialize in high-quality acoustic instruments including guitars, mandolins, banjos, fiddles, dobros, and upright basses. Our carefully curated collection features instruments suited for a wide range of acoustic genres—bluegrass, folk, country, Americana, and classical—with options for beginners, hobbyists, and professional musicians alike. Whether you're looking for your first starter instrument or a boutique, handcrafted piece, we’ve got something for every player and every budget.

Yes! We offer instruments for every level of player—from affordable, easy-playing beginner models to boutique, handcrafted instruments for stage and studio professionals. No matter where you are in your musical journey, we have an instrument to match your needs and budget.

onewoods play a major role in shaping an instrument’s sound, feel, and character. Common options include mahogany, rosewood, maple, koa, walnut, spruce, and cedar—each offering a unique tonal profile and response. No two tonewoods sound exactly the same, and the best choice often depends on your playing style, musical genre, and personal preferences.

We’d love to guide you through the tonewood selection process. Just give us a call, message us, or stop by—we’re happy to help you find the right wood combination for your perfect tone.

Choosing the right instrument is a highly personal and subjective decision. It depends on your musical goals, preferred sound, playing style, body size, and even the feel of the neck in your hands. Whether you're drawn to the bright chop of a mandolin, the warmth of a dreadnought guitar, or the soulful tone of a fiddle, the right fit should inspire you every time you pick it up.

We’re here to help you make that decision with confidence. Our team of experienced musicians offers honest, expert guidance, live demo videos, and even virtual consultations. Don’t hesitate to reach out—we’d love to help you find the instrument that feels just right.

At The Acoustic Shoppe, we proudly carry a handpicked selection of the best acoustic instrument brands in the world, chosen for their craftsmanship, tone, and long-term value. Our top brands include:

Eastman, Martin, Alvarez, Boucher, Atkin, Bourgeois, Bedell, Breedlove, Deering, Yamaha, Furch, and more.

In addition to new instruments, we also offer a rotating selection of vintage and pre-owned instruments, each inspected and professionally set up to meet our high standards. Whether you’re after a classic model with character or a like-new deal on a premium brand, you’ll find something special here.

Yes—every instrument we sell is professionally set up and ready to play right out of the box. Each one goes through our 23-Point Inspection, performed by experienced musicians and luthiers who understand how an instrument should feel and sound.

We inspect every instrument when it arrives at our shop and again before it ships, ensuring it meets or exceeds factory specifications for tone, playability, and quality. Our setup includes adjustments to action, intonation, neck relief, and more to make sure it’s playing at its best.

Most retailers skip this step—but we believe every player deserves an instrument that inspires confidence from the very first note.

Absolutely! We work closely with many of today’s top boutique builders, including Martin, Bedell, Bourgeois, Boucher, and more, to help you create or order the perfect custom instrument.

Whether you're choosing tonewoods, body shape, neck profile, inlays, or finish, our knowledgeable staff loves walking customers through every step of the process. We’ll help you understand your options, make confident decisions, and bring your dream instrument to life.

If you’re looking for something truly one-of-a-kind, reach out—we’d be honored to help you build it.

Yes—and when you buy from The Acoustic Shoppe, it’s one of the safest and most reliable ways to purchase an acoustic instrument online.

We’ve shipped thousands of instruments across the country and around the world, and we treat each one like it’s our own. We use state-of-the-art Aeris inflatable packaging combined with custom doublewall boxes to ensure maximum protection during transit. Our damage rate is less than 0.03%, thanks to our expert packing and careful handling.

Each instrument is also professionally set up and fully inspected before it leaves our shop, so it arrives ready to play.

You’re backed by our Dread-Not Guarantee, which gives you 30 days to make sure the instrument is right for you, and up to 1 full year to trade it back if your needs or preferences change.

Learn more about the Dread-Not Guarantee here.

When you shop with us, you can feel confident that your instrument will arrive safe, sound, and ready to inspire.

The type of wood used in a guitar—whether solid or laminate—has a major impact on tone, resonance, durability, and price.

Solid wood guitars are made from single pieces of tonewood and are known for their richer tone, improved sustain, and dynamic response. Over time, solid wood opens up and sounds even better with age, making them ideal for serious players or long-term investments.

Laminate guitars use layered wood, which makes them more affordable and more resistant to humidity and temperature changes. They’re a great choice for beginners, travel instruments, or anyone who needs something durable and low-maintenance.

Every player is different—and we’re happy to help you decide which construction fits your needs and playing style. Just reach out!

The main difference between A-style and F-style mandolins comes down to appearance and tradition, more than sound.

A-style mandolins have a simple, teardrop-shaped body and are generally more affordable due to their straightforward construction. They produce a warm, balanced tone and are great for a variety of musical styles.

F-style mandolins feature decorative scrolls and points, giving them a more ornate, traditional look. They’re often preferred in bluegrass for their iconic styling and focused tone, though the actual tonal difference is minimal compared to A-styles.

Most players choose based on visual preference, budget, and musical genre—and lastly, sound. Want to see the difference for yourself? Check out our quick comparison video here:

https://youtube.com/shorts/LZdEsjYQi7I

The biggest difference between open-back and resonator banjos is how they project sound—and which style of music they’re commonly used for.

Open-back banjos are lighter in weight and have a more mellow, old-time tone. Without a resonator, they produce a warmer, more subdued sound that’s perfect for clawhammer and old-time folk styles.

Resonator banjos include a resonator on the back, which helps project the sound forward, creating a brighter, louder, and more cutting tone. These are the go-to choice for bluegrass players who need volume and clarity in ensemble settings.

If you’re not sure which is right for you, our team is happy to help guide you based on your playing style, genre, and personal tone preferences.

Beginner instruments are designed to be affordable, easy to play, and durable, making them perfect for those just starting out. They often use more cost-effective materials and simpler construction to keep the price accessible, without compromising basic tone and functionality.

Intermediate instruments, on the other hand, feature upgraded tonewoods, improved craftsmanship, and better hardware, resulting in richer tone, greater responsiveness, and enhanced playability. These are ideal for players who are progressing in skill and want a more inspiring, expressive instrument.

If you're unsure which level is right for you, our team is happy to help you find the perfect match based on your goals, playing style, and budget.

When buying an acoustic guitar, having the right accessories can make a huge difference in your playing experience and instrument care. Here are the essentials we recommend for most players:

• Tuner – A clip-on tuner helps you stay in tune and develop your ear.
• Gig bag or case – Protect your guitar at home and on the go.
• Strap – Adds comfort while standing and supports your posture.
• Capo – Allows you to change keys easily without retuning.
• Picks – Try a few shapes and thicknesses to find what feels best.
• Extra strings – Always keep a backup set handy for breakage or tone refresh.
• Humidifier – Essential for protecting your guitar from dryness or cracking, especially in dry climates.
• Polishing cloth – Keeps your finish clean and free from buildup.

If you're just getting started, we’d be happy to build a custom accessory bundle to suit your needs—and help you avoid buying things you don’t.

Mandolin players benefit from a few key accessories that enhance playability, protect the instrument, and improve sound quality. Here’s what we recommend:

• Tuner – A clip-on tuner is essential for keeping your mandolin in tune, especially with doubled strings.
• Case or gig bag – If your new mandolin didn’t come with one, a quality case or gig bag will protect it from bumps, weather, and help control humidity.
• Picks – Mandolin players usually prefer thicker picks for tone and control—try a few to find what feels and sounds best to you.
• Strap – A secure strap helps maintain proper playing position while seated, and is essential when standing. F-style mandolins typically use a loop around the scroll, while A-style mandolins usually require a strap button to be installed.
• Extra strings – Mandolin strings wear out quickly, losing tone, tuning stability, and comfort. Keep an extra set on hand for easy replacements.
• Humidifier – Prevents cracks and warping, especially in solid-wood instruments, by maintaining proper moisture levels.
• Armrest or tone guard (optional) – Adds comfort and helps keep your tone consistent during long playing sessions.

We’re always happy to help you build the perfect accessory setup based on your playing style and the type of mandolin you own.

Having the right accessories can make a big difference in your tone, comfort, and playing experience. Here are the essentials we recommend for banjo players:

• Tuner – A clip-on tuner is a must, especially with 5-string banjos where the fifth string can drift out easily.
• Case or gig bag – Protect your banjo from damage and climate changes during storage or travel.
• Fingerpicks and thumbpick – Essential for bluegrass-style picking. Try different materials and sizes to find what works best for your tone and touch.
• Strap – A good banjo strap supports the weight evenly and is important for both sitting and standing. Look for styles that attach securely to the brackets or hooks.
• Extra strings – Banjo strings can wear quickly with frequent picking. Keeping spare sets on hand ensures you're always ready to play.
• Capo and 5th string capo or spikes – A capo allows you to easily change keys, while spikes or a dedicated 5th string capo are helpful for bluegrass and melodic styles.
• Bridge and head maintenance tools (optional) – For players looking to dial in their tone, having an extra bridge or adjusting the banjo head tension can make a big difference.
• Humidifier (especially for wooden rims and necks) – Helps prevent warping or cracking in sensitive areas of the instrument.

Our team is always happy to walk you through the best accessory options based on your banjo type and musical goals.

That depends on the style of music you want to play.

If you're playing bluegrass, fingerpicks are considered essential. Most bluegrass banjo players use two metal fingerpicks and one plastic thumbpick to get that bright, driving tone and volume the style is known for.

For clawhammer, old-time, or folk styles, fingerpicks are typically not used. These styles favor a more mellow, percussive tone achieved by striking the strings with the back of the nail or fingertip.

Not sure which approach is right for you? We’re happy to help you figure out what fits your playing style and comfort best—and we stock a variety of fingerpicks to help you experiment and find your ideal setup.

Mandolin picks are a huge part of your tone and feel—and choosing the right one depends on your playing style and preferences.

Most mandolin players prefer thicker picks (often 1.5mm and up) because they provide greater control and a warmer, fuller tone, especially for fast picking and tremolo techniques. Picks with rounded tips can soften the attack, while pointed tips give a sharper, more articulate sound.

Some players love the traditional “teardrop” shape, while others prefer larger triangle or rounded shapes for added grip and flexibility. Materials like acrylic, casein, or high-density polymers can also affect tone and grip feel.

We carry a wide range of mandolin picks and are happy to help you test and compare until you find the one that fits your sound and style.

The best tuner for your acoustic instrument depends on your preferences and playing environment, but for most players, a clip-on tuner is the go-to option.

Clip-on tuners attach directly to the headstock and read vibrations through the wood, making them perfect for quiet environments, noisy jam sessions, or live performances. They’re compact, reliable, and easy to use—great for guitars, mandolins, banjos, and fiddles alike.

Popular options include tuners from D’Addario, Snark, and Peterson, which we regularly stock. Some offer strobe tuning, alternate tuning modes, and bright displays for stage visibility.

We also carry pedal tuners and soundhole tuners for those looking for a more specialized setup.

If you’re not sure which tuner is best for your instrument or style, reach out—we’re happy to recommend the perfect one based on your needs.

How often you change your guitar strings depends on how much you play, your tonal preferences, and how well you care for them.

Here’s a general guideline:

• Frequent players (playing daily or multiple times a week): change every 3–4 weeks
• Casual players (a few times per week): change every 1–2 months
• Occasional players: change every 3 months or as needed

If your strings feel rough, sound dull, have trouble staying in tune, or look discolored or corroded, it’s time to swap them out.

Coated strings—like those from Elixir or D’Addario XS—last longer due to a protective layer that resists sweat and grime, sometimes stretching string life 2–3x longer. However, they may have a slightly smoother feel or less brightness compared to fresh uncoated strings.

Want help choosing the right string set for your tone and playing style? We’ve got you covered with expert recommendations and top-quality options in stock.

It depends on how often you play and what tone you're after—but as a general rule:

• Frequent players (daily or several times a week) should change strings every 2–4 weeks.
• Occasional players might go 1–2 months between changes.
• Gigging or recording musicians often change strings before every performance or session to ensure peak tone and tuning stability.

You’ll know it’s time to change strings when they start to feel dull, lose brightness, become harder to tune, or feel rough under your fingers. Mandolin strings tend to wear out faster than guitar strings due to the paired string courses and tighter tension.

If you want your strings to last longer, consider coated mandolin strings. They’re treated to resist dirt, sweat, and oxidation, often lasting 2–3 times longer than uncoated sets. Just keep in mind—coated strings can slightly dampen brightness or reduce “snap” compared to fresh uncoated ones, which is why some players prefer changing more often instead.

If you're unsure which string sets are best for your mandolin or style, we’re always happy to help you pick the perfect set.

Yes—protecting your instrument with a case or gig bag is one of the most important investments you can make.

A case or gig bag shields your guitar from:

• Dings, scratches, and bumps
• Sudden changes in temperature or humidity
• Accidental drops or transport damage

Hard cases offer maximum protection and are ideal for travel, gigging, or long-term storage.

Padded gig bags are lighter, easier to carry, and great for local trips, lessons, or casual use.

If your guitar didn’t come with one, we highly recommend picking up a well-padded case or gig bag that fits your specific body style. It’ll help preserve your instrument’s tone, structure, and value for years to come.

Need help finding the right fit? Let us know—we’ll match your guitar to the perfect case or bag.

Yes! We offer beginner-friendly guitar bundles that include everything you need to start playing right away. These starter packs typically include:

• A high-quality, easy-playing acoustic guitar
• A padded gig bag or case
• A clip-on tuner
• Picks
• Strap
• Extra strings
• And sometimes even a capo or instructional materials
  

We’ve carefully curated these packs to include better quality instruments and accessories than what you’ll find in most generic “big box” starter kits. You’re getting a guitar that’s professionally set up, sounds great, and will actually inspire you to keep playing—not something you’ll outgrow in a month.

If you don’t see a pre-made bundle that fits your needs, we’d be happy to build a custom starter setup just for you.

We ship nationwide across the United States and offer international shipping to many countries around the world.

Whether you're ordering a guitar across the state or a mandolin across the globe, our team ensures your instrument is professionally packed, fully insured, and shipped with care. We use reliable carriers like UPS, FedEx, and USPS, and all instruments are protected with custom doublewall boxes and Aeris inflatable packaging for maximum safety in transit.

If you're outside the U.S. and wondering whether we can ship to your location, just reach out—we’re happy to help you arrange international delivery.

Most orders ship out within 1–2 business days after purchase. Every instrument is inspected, professionally set up, and carefully packed before it leaves our shop to ensure it arrives in top condition.

Delivery times vary depending on your location and shipping method:

• Standard shipping within the continental U.S. typically arrives in 3–5 business days.
• Expedited shipping options are available at checkout if you need it faster.
• International orders may take longer, depending on customs and destination country.
  

Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.

If you have a specific deadline or need help choosing the best shipping option, just let us know—we’re happy to help.

We offer free shipping on most orders over $50 within the continental United States—including all new and pre-owned instruments.

For smaller orders or accessories under $50, shipping costs are calculated at checkout based on your location and selected delivery speed.

Need it faster? Expedited and express shipping options are available for an additional fee.

International shipping rates vary by country and order size, and all international shipments are fully insured and professionally packed for safety.

If you ever have questions about shipping costs or want a custom quote, just reach out—we’re happy to help you get the best shipping option for your needs.

We go above and beyond to make sure your instrument arrives safe, sound, and ready to play.

Every instrument is packed using a combination of:

• Custom doublewall shipping boxes for maximum outer protection
• State-of-the-art Aeris inflatable packaging that suspends the instrument and absorbs shock
• Secure internal padding and bracing to prevent movement in transit
  

This professional packaging method dramatically reduces the risk of damage—we maintain a damage rate of less than 0.03%, even with thousands of instruments shipped across the country and internationally.

Your instrument is also fully insured, and we’re here to support you every step of the way—from tracking to unboxing.

Yes! As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

You can track your shipment directly through the carrier’s website (UPS, FedEx, or USPS), or by logging into your account on our website if you created one at checkout.

If you ever have questions about your order status or need help tracking a shipment, our team is here and happy to assist.

While damage is extremely rare (less than 0.03% of shipments), we’ve got you fully covered in the unlikely event something goes wrong.

All of our shipments are fully insured and professionally packaged using custom doublewall boxes and Aeris inflatable packaging to protect your instrument in transit.

If your instrument arrives damaged:

• Take clear photos of the packaging and the instrument as soon as you notice the damage.
• Contact us immediately—the sooner we know, the faster we can help.

Our team will handle the insurance claim process and work with you to repair, replace, or refund your purchase as quickly and smoothly as possible.

Your satisfaction and peace of mind are our top priorities, and we’re here to make it right.

Yes. We are required to collect sales tax in the state of Missouri, as well as in other states where we have a tax nexus, in accordance with current U.S. tax laws.

Sales tax is automatically calculated at checkout based on your shipping address and local tax rates. If you’re in a state where we’re not required to collect tax, your order may be sales tax-free.

The easiest way to check if we’re required to collect tax in your state is to simply add the instrument you’re interested in to your cart and proceed to the payment screen. Any applicable tax will be displayed before you finalize your purchase.

If you’re purchasing on behalf of a tax-exempt organization, please contact us before placing your order—we’ll help you process the necessary documentation.

We offer a 14-day full satisfaction return policy on all instruments and accessories because we understand that finding the perfect fit takes time. If the item isn’t right for you, simply contact us within 14 days of delivery to initiate a return.

To qualify, the item must be:

• In resalable, like-new condition
• Returned with original packaging
• Shipped within 5 days of receiving your return label
  

Refunds are issued minus shipping costs both ways. A restocking fee may apply for items returned in less-than-original condition or discounted beyond 10% off MAP. Some items—like picks, strings, and harmonicas—are non-returnable.

For qualifying instrument purchases over $1,000, our Dread-Not Guarantee offers extended flexibility, including a 30-day evaluation period and a 1-year trade-in credit if the instrument isn’t “the one.”

See full return policy and Dread-Not Guarantee details

Yes! We offer a 14-day return window on
all standard purchases so you can spend time with your instrument and make sure
it’s truly the right fit.

If your purchase qualifies for our
Dread-Not Guarantee (new instruments over $1,000), you get an industry-leading
30-day evaluation period—plus a 1-year trade-in guarantee. If you decide the
instrument isn’t “the one,” you can return it in like-new condition for up to
90% store credit toward something else.

Finding the perfect instrument is a
personal journey, and we’re here to support you every step of the way—with the
time, flexibility, and confidence to get it right.

Learn more about the Dread-Not Guarantee

Yes! If your new instrument isn’t quite the right fit, you can request an exchange within our 14-day return window for most purchases.

To qualify for an exchange:

• Contact us within 14 days of delivery to begin the process.
• The instrument must be in like-new, resalable condition with all original packaging.
• You’ll be responsible for shipping costs both ways, unless the item arrived damaged or incorrect.
  

If your purchase qualifies for the Dread-Not Guarantee (new instrument over $1,000), you’ll enjoy an extended 30-day evaluation period, plus the option to trade it back within one year for up to 90% credit if it turns out not to be “the one.”

We’re always happy to help you find the perfect match—whether that’s a direct exchange or a totally different instrument.

Learn more about the Dread-Not Guarantee

To start a return, simply contact us first—returns sent without prior approval will not be accepted.

You can reach us by:

• Phone: (417) 720-1223
• Email: info@theacousticshoppe.com

Once approved, we’ll issue a return shipping label and guide you through the process. Please note:

• Returns must be shipped within 5 days of receiving your return label.
• Items must be in like-new condition, securely packed in their original packaging.
• Shipping and insurance costs are the responsibility of the customer unless the item was defective or incorrect.
  

We want your experience with us to be a great one—so if something doesn’t feel right, let us know and we’ll make it right.

In most cases, no restocking fee is charged as long as the item is returned in like-new, resalable condition with all original packaging and within the return window.

However, restocking fees may apply in the following situations:

• Items returned with wear, damage, or missing packaging
• Products discounted more than 10% off MAP may incur a 10% restocking fee
• Customers who exceed five returns within a six-month period may also be charged a 10% restocking fee
• All deposits are non-refundable
  

Our goal is always to help you find the right instrument or gear, but these policies help us maintain quality standards for all customers. If you have questions about a potential return, feel free to reach out—we’re here to help.

If your item arrives defective or
incorrect, we’ll make it right—quickly and at no cost to you.

Here’s what to do:

• Contact us immediately via phone or email with your order info and a description of the issue.
• If possible, please include photos of the item and packaging to help us assess the situation quickly.

We’ll arrange for a replacement,
exchange, store credit, or a full refund—whichever works best for you.

If you choose a replacement, we’ll cover
all shipping costs for the return and the new item. If you prefer a refund or
exchange, we’ll walk you through next steps and make the process smooth and
hassle-free.

We stand behind everything we ship and
want you to be fully satisfied with your purchase.

While we don’t currently offer full repair services, our team does provide basic setup and adjustment services for acoustic instruments.

Our in-house technician is a skilled luthier who focuses on inspecting and setting up all incoming inventory and outgoing purchases—so every instrument we sell is professionally dialed in before it reaches your hands.

We can also assist with:

• Neck adjustments
• String changes
• Pickup installations
• Simple setups to improve action and playability
  

For more complex repair work (like crack repairs, fret replacements, or structural fixes), we’re happy to recommend a trusted local or regional luthier.

If you're unsure whether we can handle a specific service, feel free to reach out—we’ll point you in the right direction.

Taking care of your acoustic instrument helps preserve its tone, playability, and value over time. Here are some essential tips:

• Humidity matters – Keep your instrument in an environment between 45–55% relative humidity. Use a case humidifier in dry climates or during winter months to prevent cracks and warping.
• Clean regularly – Wipe down your strings, neck, and body with a soft, dry cloth after each session to remove sweat and oils.
• Change strings – Swap out strings regularly based on how often you play (usually every 1–3 months).
• Store safely – When not in use, keep your instrument in a case or gig bag, away from direct sunlight, heaters, or cold drafts.
• Avoid sudden changes – Drastic shifts in temperature or humidity can damage the wood and finish.
  

If you ever have questions about proper care or need the right maintenance products, we’re happy to help you build the perfect setup to keep your instrument playing beautifully for years to come.

The ideal humidity range for most acoustic instruments is between 45% and 55% relative humidity. Maintaining this range helps prevent:

• Cracks or splitting in the wood
• High or low action from neck or top movement
• Bridge separation or lifting
• Fret sprout (sharp fret ends from fingerboard shrinkage)
  

Even if you live in a humid climate, it’s important to monitor humidity levels—air conditioning and heating systems often remove moisture from the air and can dry out your instrument without you realizing it.

We strongly recommend using a hygrometer to monitor the humidity in your case or room. If levels fall below 45%, use a case humidifier or room humidifier to protect your instrument.

Need help finding the right humidifier or hygrometer? We’re always happy to help you set up a simple system to keep your instrument safe.

We do offer basic restringing services and can assist with simple setup adjustments like truss rod tweaks and pickup installations. These are performed in-house by our experienced team to help keep your instrument playing comfortably.

However, we currently do not offer full fretwork or advanced repair services, as our luthier is fully dedicated to the setup and inspection of incoming and outgoing inventory.

If you need fret leveling, fret replacement, or other major repair work, we’re happy to recommend a trusted local or regional luthier to get the job done right.

Need a fresh set of strings installed or want help with a pickup upgrade? Just bring your instrument in or give us a call—we’d love to help.

The Dread-Not Guarantee is our exclusive customer protection program designed to give you total confidence when purchasing a premium instrument from us.

It applies to new instruments priced at $1,000 or more and includes:

• A 30-day evaluation period so you can take time to bond with your instrument in real-world settings
• A 1-year trade-in guarantee, allowing you to return the instrument for up to 90% store credit if it turns out not to be "the one"
  

This gives you the flexibility to test an instrument in your space, play it with your gear, introduce it to your bandmates—or even just compare it to others—without pressure or regret.

Full Dread-Not Guarantee Information

If, within one year of your purchase, you're not ready to commit to a long-term relationship with your new instrument, no worries—we get it. You can return the instrument for up to 90% of your original purchase price (minus shipping) in store credit, as long as it's in like-new condition.

Here’s how trade-in credit is evaluated:

• Like New / Mint – 90% (minus shipping)
  The instrument and case are just like the day you received them—no nicks, scratches, or finish issues.
• Excellent – 75% (minus shipping)
  Very clean and well-cared-for, with minor signs of use. You’ve played it, but taken good care of it. Small cosmetic marks (four or fewer nicks or dings) are acceptable.
• Good – 20–50% (minus shipping)
  A player’s instrument with visible signs of wear and possible maintenance needs. May include light fret wear, finish checking, or a few significant dings.
• Poor – Not Returnable
  Instruments in broken or unplayable condition can’t be returned. These items would cost more to restore than they could sell for, which is why we can't accept them in trade. That must have been some kind of tour or you have a lot of kids...
  

The instrument must be in resalable condition, and our team will inspect it to determine the final value. Shipping charges are non-refundable and will be deducted from your store credit.

It’s all part of our mission to help you find the perfect match—without the pressure.

View the full Dread-Not Guarantee terms

Used and consignment instruments are typically sold as-is and do not include a manufacturer’s warranty. That said, every used instrument sold by The Acoustic Shoppe goes through the same professional inspection and setup process as our new inventory.

Select used instruments that meet our high standards are designated as Dread-Not Certified, and these do qualify for our Dread-Not Guarantee—including a 30-day evaluation period and 1-year trade-in option for store credit.

Dread-Not Certified used instruments will be clearly marked on the listing, so you’ll know exactly what’s covered.

If you’re shopping used and want extra peace of mind, keep an eye out for the Dread-Not designation—or just ask, and we’ll point you in the right direction.

If your instrument develops a problem after purchase, we’re here to help—even if it’s outside of the return window.

For new instruments still under manufacturer warranty, we’ll help facilitate repairs or replacements through the brand’s authorized service process. Just reach out and we’ll guide you through the next steps.

If the issue falls outside of warranty coverage, we may be able to assist with:

• Setup adjustments or minor fixes in-house
• Referrals to trusted repair professionals for more extensive work
  

We stand behind everything we sell and want to make sure you’re taken care of. If something’s not right, just let us know—and we’ll do our best to make it right.

The Acoustic Shoppe is located in the heart of the Ozarks at:

1913 E. Seminole St.
Springfield, Missouri 65804

We’re proud to call Springfield home and love welcoming local musicians, traveling players, and destination shoppers from across the country. Whether you’re visiting us in person or connecting with us online, you’ll always get the same expert advice, personalized service, and friendly small-town vibe we’re known for.

Need directions or planning a visit? Just give us a call—we’d love to see you!

Our showroom is open during the following hours:

Monday–Thursday: 10:00 AM – 7:00 PM (CST)

Friday–Saturday: 10:00 AM – 6:00 PM (CST)

Closed on Sundays

You're welcome to stop by anytime during business hours to try out instruments, get expert advice, or just enjoy the shop. We also offer virtual consultations if you'd like one-on-one time with our team from anywhere in the world.

Feel free to call ahead—we’re always happy to prepare for your visit!

We currently do not offer private in-store appointments, but you're always welcome to walk in during our regular business hours!

Our team is available to help you:

• Try out instruments at your own pace
• Answer any questions
• Offer expert recommendations based on your needs and playing style

If you're planning a visit and want to make sure we have something specific ready (like a particular model or comparison), feel free to call ahead—we’re always happy to accommodate when possible.

Absolutely! We encourage you to visit the shop and get hands-on with any instrument that catches your eye.

Our showroom features a curated selection of guitars, mandolins, banjos, fiddles, and more—all professionally set up and ready to play. Whether you're comparing tonewoods, trying out different body styles, or simply getting a feel for what suits you, we want you to feel confident and inspired.

If the instrument you're looking for isn't on the showroom floor, be sure to check with our team—it may be in backstock or waiting for setup.

Our knowledgeable staff is always nearby to answer questions, make suggestions, or just talk acoustic gear with you.

We’d love to hear from you! Here’s how
you can reach The Acoustic Shoppe:

• Phone: (417) 720-1223
• Email: info@theacousticshoppe.com
• Social Media: We actively monitor messages on Facebook, Instagram, and YouTube
• Visit Us: 1913 E. Seminole St., Springfield, MO 65804
  

Whether you have questions about an
instrument, need help with an order, or just want to talk tonewoods, our team
is always happy to help.

Absolutely! Our team is made up of experienced musicians and acoustic gear specialists who are passionate about helping you find the perfect instrument.

Whether you're comparing models, curious about tonewoods, unsure about fit and feel, or just want some honest advice—we’re here to help.

You can reach out by:

• Phone: (417) 720-1223
• Email: info@theacousticshoppe.com
• Messaging us on social media
• Or even schedule a virtual consultation so we can show you options and answer your questions face-to-face, from anywhere.
  

We’ll take the time to learn what you’re
looking for and make personalized recommendations—no pressure, just real help
from fellow musicians.

We’re still here for you—even after your instrument arrives.

If you have any questions about setup, tuning, care, or just getting started, our team is happy to help. Whether you're a beginner with questions about string changes or an experienced player looking to dial in tone, we’ve got your back.

You can contact us by:

• Phone at (417) 720-1223
• Email at info@theacousticshoppe.com
• Message us on social media
• Or request a virtual follow-up consultation if you need more hands-on guidance

We’re committed to making sure you’re
100% satisfied with your instrument—before, during, and after the sale.

While we don’t currently offer live chat on our website, we do provide expert phone support and are quick to respond on our social media channels.

You can reach us by:

• Phone: (417) 720-1223
• Email: info@theacousticshoppe.com
• Messaging us on Facebook, Instagram, or YouTube
• Virtual consultations — perfect if you’d like a face-to-face walkthrough or help comparing instruments from the comfort of your home
  

Our team of real musicians is always happy to answer your questions, guide you through purchases, and offer the same expert advice we’d give in person—with no pressure, ever.

We’re more than just a music store—we’re a family-run shop built by musicians, for musicians.

Founded by The Chapmans, a former full-time touring bluegrass band, The Acoustic Shoppe is rooted in a deep passion for acoustic music, community, and education. What sets us apart:

• Every instrument is professionally inspected and set up before it ships
• We offer the exclusive Dread-Not Guarantee, including a 30-day trial and 1-year trade-in on qualifying instruments
• Our team is made up of real musicians, not salespeople
• We produce in-depth video demos, reviews, and educational content to help you make informed decisions
• We’re committed to making acoustic music accessible to everyone, whether you're a beginner or pro
• You’re not just a customer—you’re part of our community
  

We believe buying an instrument should be as inspiring as playing one. And we’re here to make that happen, every step of the way.

Education is a core part of our mission, and we’re passionate about helping musicians grow—no matter their age or skill level.

Here’s how we support acoustic music education:

• Free lessons and tutorials — We regularly post free instructional content on our YouTube and social media channels, covering everything from beginner basics to advanced acoustic techniques
• One-on-one virtual consultations — Personalized support to help you choose the right instrument or troubleshoot technique and setup
• Expert guidance — Our team of real musicians is always available to answer questions in-store, online, or by phone

We believe that learning music should be
inspiring and accessible—and we’re here to support your journey at every stage.

The Acoustic Shoppe was founded by The Chapmans, a family with deep roots in the world of acoustic music.

As a former full-time touring bluegrass band, The Chapmans spent years performing across the country, recording albums, and earning national recognition in the bluegrass community. Their experience as performers, educators, and recording artists shaped their mission: to create a shop that offers expert advice, high-quality instruments, and a welcoming space for musicians of all levels.

Today, the Chapman family brings that same passion and knowledge to The Acoustic Shoppe—whether they’re helping someone choose their first guitar, reviewing instruments on YouTube, or just talking tonewood in the showroom.

They’re not just music lovers—they’ve lived it, and they’re here to share that experience with you.

We’d love to have you as part of our
growing acoustic music family!

Here are a few ways to connect and get
involved:

• Subscribe to our YouTube channel for reviews, tone tests, tutorials, and more
• Follow us on Facebook, Instagram, and TikTok for product drops, behind-the-scenes content, and daily acoustic inspiration
• Comment and ask questions—we love hearing from you, and your input helps shape future content
• Visit us in-store to try instruments and meet fellow players
• Join our email list for updates on new arrivals, exclusive offers, and community news
• Join our Facebook group: TAS Dread-Not Underground — a space for players, learners, and gear lovers to connect, share, and nerd out together
• Tag us in your videos or photos—we might feature your playing on our page!

No matter your skill level or background,
you’re welcome here. Come hang out, learn, and be part of something bigger.

Yes! We offer a variety of financing and payment options to make owning your dream instrument easier and more affordable.

Through our online checkout, you can qualify for 0% interest promotional plans or extended financing up to 48 months, depending on your purchase total and credit approval. We partner with trusted providers like Shop Pay Installments, Affirm, and Synchrony Financial, giving you flexible, secure options with no hidden fees.

Prefer a more traditional approach? We also offer layaway plans—a great way to reserve an instrument while making payments over time.

Whether you’re shopping online or in-store, our team is happy to help you choose the best payment solution for your needs.

Yes—your security is our top priority.

All payments made through our website are processed using SSL encryption and PCI-compliant payment gateways, so your information stays safe and protected. Whether you're paying with a credit card, PayPal, Shop Pay, Affirm, or Synchrony Financial, your data is encrypted and securely transmitted.

We do not store full payment details on our servers, and we only partner with trusted, industry-standard platforms to ensure a safe and reliable checkout experience.

If you ever have questions or concerns about payment security, we’re happy to walk you through the process.